FAQ
A little clarity before you start.
Inquiries are accepted in Japanese only. Please contact us if you have any other questions.
01What is the minimum order quantity?+
Minimums depend on the product and production method. Please ask us about anything from small runs to volume production.
02Is a quotation free?+
Yes. Tell us your specifications, quantity and budget for a free quotation.
03Do you have a price list?+
Every project is quoted individually based on product, specifications and quantity.
04Can individuals place orders?+
Yes. Both individuals and businesses are welcome.
05Do you serve all of Japan?+
Yes. We accept projects and deliver nationwide.
06How long does production take?+
Timing varies with specifications, quantities and factory schedules. We will confirm it with your quotation.
07Can you handle rush orders?+
Rush production may be possible. Tell us your preferred date so we can check availability.
08Can I order without a design?+
Yes. We can help with planning and design. Design work is charged separately.
09Can I request design work only?+
Yes. Design-only projects are welcome.
10Which file formats do you accept?+
AI, PDF, PSD, PNG, JPG and other formats are supported. Some files may need adjustment before production.
11Can a design be revised?+
Revisions are handled individually according to their scope and number. Any extra fees are explained in advance.
12Can you produce a sample?+
This depends on the product. Please consult us about cost and timing.
13Can you process products I supply?+
This depends on the material, product and processing required. Please send us the product information first.
14Which payment methods are accepted?+
Bank transfer is our standard method. VISA and Mastercard are also accepted. Please ask about other options.
15When is payment due?+
Advance payment is required in principle. Production begins after payment is confirmed.
16Is shipping charged separately?+
Yes. Shipping charges are provided with your quotation.
17Can you deliver to multiple addresses?+
Yes. Please provide the addresses and quantities in advance.
18Do you ship overseas?+
Overseas shipping is considered individually. Please tell us the destination and product.
19Can I cancel or change specifications?+
Cancellations and changes after production begins are generally not accepted. Before production, options depend on progress and costs already incurred.
20Can I return or exchange an item?+
Customer-convenience returns or exchanges of made-to-order products are generally not accepted. Please contact us about production defects or incorrect deliveries so we can respond appropriately.
21Can you help with a project another supplier declined?+
Yes. We work with partner factories in Japan and overseas to explore a suitable balance of quality, cost and feasibility.
22Can you sign an NDA?+
Yes. Please discuss an NDA before sending confidential material.
23Can you issue business documents?+
We can issue quotations, invoices, receipts, delivery notes and order acknowledgements.
24Can I reorder?+
We retain production data to support repeat orders and ongoing business. Material availability and other conditions will be reconfirmed.
25Will I approve the design before production?+
Yes. You confirm the design and specifications before production. We provide progress updates and inspect products according to their type and quantity.
26Can I use a character or brand logo?+
We only produce designs for which the necessary copyright, trademark and other permissions have been obtained.
Even if it’s just an idea.
Tell us what you have in mind. Your quotation is free.
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